What should a marketer do if the folder for a file drop automation is displayed as "In use/"?

When dealing with a file drop automation that is marked as "In use/", the best course of action is to change the File Drop Set Up and use a Filename Pattern. This approach allows the automation to look for files that adhere to a specific naming convention. By setting a filename pattern, the automation can successfully trigger when a new file that matches the criteria arrives, effectively managing the "in use" status by allowing the process to recognize files properly.

Using a filename pattern prevents potential conflicts with other files while also ensuring that the automation does not mistakenly process files that are not intended for it. This method streamlines the file handling process and reduces errors associated with incorrectly named files.

The other choices might seem practical, but they would not effectively address the underlying issue of the automation being in use. For instance, merely changing the file extension or the file name does not resolve the automation's ability to detect and handle the file correctly, nor does moving the folder to an Import Folder inherently resolve the operational status of the automation. Thus, utilizing a Filename Pattern is the most strategic way to manage file drop automations efficiently.